FAQs Nashik

What is the right time to meet your doctors in the hospital?

You need to take an appointment by calling on 0253-6624444. Doctors are available from 9 am to 9 pm in the OPD. In case of emergency please contact at our emergency 24*7 and please dial 0253-6624100

How do I make an appointment with a doctor for consultation?

Please our call centre no. 0253-6624444 for scheduling an appointment with our doctors at our OPD.

Is your hospital open in the night for all kinds of emergency?

Yes, we have 24*7 emergency facility along with diagnostic facility of Radiology Pathology and 24 Hrs. Pharmacy.

What is the procedure for a patient to get admitted in the hospital?

Patient can get direct admission by contacting at IPD billing department or through ER or OPD.

Planned Hospitalization

In such a case, you must apply for an approval of the estimated hospital expenses directly with your TPA at least 4-5 days prior to the date of hospitalization.

In case you have not applied for a pre-authorization sufficiently in advance or if the doctor treating you advises you to get hospitalized immediately after the consultation, our Insurance Desk will assist you through the pre-authorization procedure.

However, you will need to bear in mind that on behalf of the hospital, Insurance Desk is only a facilitator and can in no way influence the decision on the approval. The approval can be turned down.

Emergency Hospitalization

In case of emergency hospitalization, the Insurance Desk will take up your case on a fast track basis with your TPA and is likely to receive approvals within 3-4 hours during any working day.

For cashless treatment it is mandatory for the hospital to have an approval from your TPA. In case of delay in receiving the approval or when you cannot wait for receiving the approval owing to medical urgency you can undertake the treatment by paying the necessary cash deposit as per hospital policy.

If you receive approval from your TPA after paying the cash deposit, you are entitled for refund of the cash deposit.

For further details about the pre-authorization procedure, enhancement, reimbursement etc. you may contact our Insurance Desk.

Is the deposit amount compulsory for all admissions in the hospital?

As per our policy it is compulsory to pay a deposit at the hospital.

What facilities I can expect inside the hospital as a patient & for my relative who will be staying with me?

One attendant are allowed to stay with the patient in IP areas and for ICU and ICCU patient we have provided separate dormitory for male and female relatives.

What are prerequisites for a health check-up facility at your hospital?

We have a premium health check-up department.  For more information please call on mob.no. 0253-6624175. Prerequisites are as follows:

Specific instructions will be given to you once you take an appointment for the health check. General instructions are as mentioned below:

  • Kindly have your last meal at least 10-12 hours before you come for the check and report on an empty stomach. You may drink water which may allow your bladder to fill so that we can perform the ultrasound of the lower abdomen. No other fluid is permitted (tea/coffee or juice).
  • We will offer you a complimentary breakfast after your health check.
  • You can collect the urine and stool sample in the prescribed container and bring the first samples of the day along when you come for a check-up.
  • Just to make sure we know your medical history completely, kindly carry your old medical records if you have any.
  • If you are on regular medication carry those along with you & inform receptionist/Physician about the same.
  • Please wear comfortable clothes and footwear as you may undergo various tests.
  • Pregnant women or those suspecting pregnancy are advised not to undergo any X-Ray test.

When do I collect my lab reports from the hospital?

Please collect it from ground floor from 8 am to 8 pm on all working days.

Is there a home service facility of sample collection, physiotherapy, nursing or doctor available in your hospital?

Home care facility for sample collection, pharmacy delivery and physiotherapy services is a program that will be initiated soon.

Does the hospital have a 24 hour Pharmacy?

Yes, we have a well-stocked pharmacy.

If I have a medical insurance what would be the procedure for me to get admitted in the hospital?

Please bring your medical insurance documents and contact to our IP billing and TPA department on 0253-6624132/33.

In an emergency what are contact no. for your ambulance?

Call on 0253-6624100 for our ambulance service.

What are the visiting hours at the hospital?

ICU- Morning 11:30 am to 12:30 pm, Evening 5:30 pm to 6:30 pm.

Wards- Morning 11:30am to 1:00 pm, Evening 5:30 to 7:00 pm.

Is home food allowed for patient?

Outside food is not allowed in the hospital for patient.